Workitem Tagging Instead of Expanise Classification List
We have an expansive Classification list for our work items that is up to 3 levels deep, covering 300+ unique classifications. As you could imagine, this does not work for us as we often have to use reporting that searches titles and descriptions for descriptors. Due to this, we are nearly about to use a solution recommended to use by a PFE that we had onsite previously.
I am looking to the community to see how you all tackle the solution of having core Classifications of no more than 10-15, while providing a means to provide an additional layer of specifics relating to the work item.
Our plan has been to reduce the classifications to the core ~10 classifications, then use/misuse Business Services to essentially provide the ability to tag additional descriptors to tickets to provide the additional value in reporting. This involved bloating Business Services with a Display Name as our descriptor, then exposing a special object picker for our users to add these 'tags' to tickets.
Any thoughts that you have are greatly appreciated.