Using Enduserportal for new Change Requests

Martin_Fischer

Hi,
a customer want to user Change Request for each user in his organisation. Is this possible?
They need the regular Change request form like in the analyst portal.

Regards

Martin

Joe_Burrows

Hi Martin

Do you mean have end users raise Change Requests from the service catalog?

Regards
Joe

Martin_Fischer

Hi Joe,
yes. Enduser should add new Change Requests.
Regards

martin

Nicholas_Velich

I'm sure Joe was about to provide this, but he provided a possibility/workaround here: https://community.cireson.com/discussion/801/advanced-request-offering-change-request-ability

Another way this request has been addressed in the past is to create a Service Request that is a "request for a Change." That Service Request could then be:

1. Manually assessed and converted to an official Change Request, or cancelled, by an analyst
2. Automatically converted to a Change Request using a tool like Orchestrator

Thanks,
Nick

Martin_Fischer

The first way with offering i have to test this, thanks. But the CR form is individual customized by the customer, so this is not easy to define.

Convert an SR => This is not a option for the customer.

But there is a way to set rights, that an enduser is able to see the CR form?

Nicholas_Velich

You should be able to assign different CR Forms to Active Directory Groups. This is done at http://localhost/Settings/Admin/GroupSettings

More info in this KB article here: https://support.cireson.com/KnowledgeBase/View/51#/

You will also need to have an appropriate User Role created in the SCSM console for certain end users to be able to view/edit CRs.

Martin_Fischer

I try this, thanks