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Using Enduserportal for new Change Requests

Martin_FischerMartin_Fischer Member IT Monkey ✭
a customer want to user Change Request for each user in his organisation. Is this possible?
They need the regular Change request form like in the analyst portal.




  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Hi Martin

    Do you mean have end users raise Change Requests from the service catalog?

  • Martin_FischerMartin_Fischer Member IT Monkey ✭
    Hi Joe,
    yes. Enduser should add new Change Requests.

  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭
    I'm sure Joe was about to provide this, but he provided a possibility/workaround here: https://community.cireson.com/discussion/801/advanced-request-offering-change-request-ability

    Another way this request has been addressed in the past is to create a Service Request that is a "request for a Change." That Service Request could then be:
    1. Manually assessed and converted to an official Change Request, or cancelled, by an analyst
    2. Automatically converted to a Change Request using a tool like Orchestrator
  • Martin_FischerMartin_Fischer Member IT Monkey ✭
    The first way with offering i have to test this, thanks. But the CR form is individual customized by the customer, so this is not easy to define.

    Convert an SR => This is not a option for the customer.

    But there is a way to set rights, that an enduser is able to see the CR form?
  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭
    You should be able to assign different CR Forms to Active Directory Groups. This is done at http://localhost/Settings/Admin/GroupSettings

    More info in this KB article here: https://support.cireson.com/KnowledgeBase/View/51#/

    You will also need to have an appropriate User Role created in the SCSM console for certain end users to be able to view/edit CRs.
  • Martin_FischerMartin_Fischer Member IT Monkey ✭
    I try this, thanks
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