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Watchlist Notifications

Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭

Please add the possibility to use notifications for Cireson Watchlist.

It is not a very big advantage to have a watchlist feature without any notifiactions.

My boss doesn't like to monitor all items on his watchlist manually, what I can understand.

Thanks and best regards

Silas

23 votes

Accepted · Last Updated

Comments

  • Biku_ShresthaBiku_Shrestha Member IT Monkey ✭

    Watch list users do not get the email notification for the ticket update.

    Can you please add this feature?

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    +1

  • robert_fewins-kalbrobert_fewins-kalb Member IT Monkey ✭

    Commenting in 2021 - still looking for this feature.

  • Sean_TerrySean_Terry Customer Advanced IT Monkey ✭✭✭

    2022 and it would be really nice if this can be included in the notify analyst app as mentioned here: Watchlist Notifications Query - Non Runbook — Cireson Community

  • dan_petersondan_peterson Member IT Monkey ✭

    Close enough to 2023 for a +100

    1 for each of our leadership that would like to be notified on high profile tickets...

  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    edited December 2022

    How fast time flies, this is already 5 years old. As much as I liked Cireson in the beginning, the more disappointed I was in the end. It sometimes just felt like an unfinished product. I remember times, when Travis Wright was working there. I had the impression, that it was a young but fast growing and professional company. Then some time later he left Cireson. I really dont know if this had anything to do with it, but for me it seemed, that things went downhill from then on. This forum is a pure waste of time. nobody cares about these requests. I predict that also nobody cares about this comment either, because it seems that just nobody cares anymore. Unfortunately we left Cireson products and switched to another ITSM seller. I had high hopes for these Cireson products, its sad. Thanks for all of the people who gave their best, I really appreciate it!

  • Adam_DzyackyAdam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

    I'm sorry to hear about your experience but the notion that the community isn't used as a source of collaboration or selecting features is simply not true. While there are requests I can point to this past year, I'm not looking to turn this thread into a battle of examples.

    To our current customers, this item is on our roadmap amongst other notification functionality we are evaluating.

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