Is there a way to open the Send Email feature in a new window instead of a pop up?

Janice_Charles

having the send email feature be just a pop up makes it hard to enter notes- for instance. If I need to copy and paste information from a KB article, I can't do it unless I copy it before clicking Send Email.

It would be great if we could make it a new window and not a pop up that we can't move.

james_kleinschnitz

There is no way to accomplish this out of the box but you could accomplish by creating your own custom task.

Here are some knowledge articles on creating custom tasks:

https://support.cireson.com/KnowledgeBase/View/52#/
https://support.cireson.com/KnowledgeBase/View/1195#/

I hope this helps.

Roland_Kind

Hi,

because I had a similiar problem and if you are willing to change the original cireson application files you can do a quick hack to accomplish your needs:

1) modify the Controller.js file in the \inetpub\CiresonPortal\Scripts\forms\tasks\sendEmail Directory (add one line) (make the popup window a "non modal window" - now you have access (copy / paste) to the parent window

 title: localization.SendEmail,

width: 650,

height: 740,

modal: false,

actions: [],

activate: function () {

2) copy this to your custom.js file (this will delete the css rule to fix the popup window

(please note - this will affect other popup Windows, too and I have not tested this with other Browsers than IE / Edge !)

< Code starts here >

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
  formObj.boundReady(function() {
  RK_MoveableWindows(); 
    });
    return;
});

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
  formObj.boundReady(function() {
  RK_MoveableWindows(); 
    });
    return;

});

app.custom.formTasks.add('ChangeRequest', null, function (formObj, viewModel) {
  formObj.boundReady(function() {
  RK_MoveableWindows(); 
    });
    return;

});

function RK_MoveableWindows()
{
 // IE
 var sheet = document.styleSheets[0]  //  cireson.main.min.css
 if (sheet.rules) {
  for (var i=0; i<sheet.rules.length; i++) {  
   
   if('cssText' in sheet.rules[i])
   {
    var str = sheet.rules[i].cssText; 
    if (str != "")
    {
     if (str.indexOf(":not(.acivity-popup-window).k-window.k-widget") !== -1)
     {
      console.log(sheet.rules[i]);
      console.log(i);
      try
      {
       sheet.rules[i].style.cssText="";
      }
      catch (e){}
     }
    }
   }
  }   
 }
 
 // Edge
 if (sheet.cssRules) {
  for (var i=0; i<sheet.cssRules.length; i++) {  
   
   if('cssText' in sheet.cssRules[i])
   {
    //console.log(i);
    try {

     var str = sheet.cssRules[i].cssText;      
     if (str.indexOf(":not(.acivity-popup-window).k-window.k-widget") !== -1)
     {
      console.log(sheet.cssRules[i]);
      console.log(i);      
      if ('0' in sheet.cssRules[i].cssRules)
      {
       sheet.cssRules[i].cssRules[0].style.cssText="";
      }
      else
      {
       sheet.cssRules[i].style.cssText="";
      }
     }
    }
    catch (e){}
   }   
  }   
 }
}

regards

Roland

Peter_Miklian

Just a backlink to another thread according to this topic: https://community.cireson.com/discussion/5503/send-email-task-customisation#latest