Problem with fileattachment

Magnus_Andersson

Hi,

When I try to send an mail with attachment I get the following error:

Application: Send Email Form

Application Version: 7.5.3079.607

Severity: Error

Message: This type of CollectionView does not support changes to its SourceCollection from a thread different from the Dispatcher thread.

System.ApplicationException: Something wrong happened ---> System.NotSupportedException: This type of CollectionView does not support changes to its SourceCollection from a thread different from the Dispatcher thread.

   at System.Windows.Data.CollectionView.OnCollectionChanged(Object sender, NotifyCollectionChangedEventArgs args)

   at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedEventArgs e)

   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.DataItemCollection.OnCollectionChanged(NotifyCollectionChangedEventArgs e)

   at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedAction action, Object item, Int32 index)

   at System.Collections.ObjectModel.ObservableCollection`1.InsertItem(Int32 index, T item)

   at System.Collections.ObjectModel.Collection`1.Add(T item)

   at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.AddAttachmentToIncident()

   at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.AcceptChanges(WizardMode wizardMode)

   --- End of inner exception stack trace ---

   at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.AcceptChanges(WizardMode wizardMode)

   at Microsoft.EnterpriseManagement.UI.WpfWizardFramework.PropertySheetDialogBase.bgw_DoAcceptWork(Object sender, DoWorkEventArgs e)

   at Microsoft.EnterpriseManagement.ConsoleFramework.BackgroundWorkerWithCulture.OnDoWork(DoWorkEventArgs e)

   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

System.NotSupportedException: This type of CollectionView does not support changes to its SourceCollection from a thread different from the Dispatcher thread.

   at System.Windows.Data.CollectionView.OnCollectionChanged(Object sender, NotifyCollectionChangedEventArgs args)

   at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedEventArgs e)

   at Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.DataItemCollection.OnCollectionChanged(NotifyCollectionChangedEventArgs e)

   at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedAction action, Object item, Int32 index)

   at System.Collections.ObjectModel.ObservableCollection`1.InsertItem(Int32 index, T item)

   at System.Collections.ObjectModel.Collection`1.Add(T item)

   at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.AddAttachmentToIncident()

   at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.AcceptChanges(WizardMode wizardMode)

The mail sends and the attachment is included but the send mail popup is still there and the only thing you can do is press cancel. If I send without attachment its working fine.

Anyone got any ideas?

Using v2.2.2012.1

Brian_Wiest

What version of SCSM are you running?

Magnus_Andersson

Sorry for late answer. We running 2012 R2

Brian_Wiest

Have to attempted to disable your custom space to see if any JS is modifying the form behavior?

Magnus_Andersson

What is the quickest way to disable it? Rename the custom.js file? Do I need to restat IIS?

Brian_Wiest

To make sure all custom is disabled rename the folder, then Ctrl+F5 to refresh your browser cache. 
This will disable all custom content to test.

Magnus_Andersson

Didnt help but just to be clear. It's not from Cireson portal I get this problem. It's when I use "SCSM Advanced Send Email" and try to send an mail with attachment from SCSM concole the problem occurs. 

Brian_Wiest

Ah. Have you installed a custom MP modifying the form?

Magnus_Andersson

Yes, we have a FormCustomization MP with some extra click boxes and some extra ClassExtension.

Brian_Wiest

Do you have a testing environment to pull the MP. most likely something in the MP is causing the conflict. (Could be a form/field id or name)