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User sees more that he should

Hello everyone,

I would like to ask you for a help...

I was asked to create a separated HelpDesk for a particular set of users. So I "mirrored" the existing setup (meaning, new queue, new Service/Request offerings, new Group, new User Role...) in SCSM to prepare the Cireson.

What is fine - they see in Cireson, what they should, no problem there. However they see even the "normal" Helpdesk which should be invisible for them.

Can you help me out, what did I miss? Is there an additional setup in permissions in Cireson?

Thanks a lot!


Best Answer


  • Arnold_TomašovskýArnold_Tomašovský Premier Partner IT Monkey ✭
    Hi, many thanks for the feedback.

    I have done all you stated, but it's not working anyway. It seems to me that there are some groups that interfere with each other. I will investigate.

    Thanks a lot.
  • Conner_WoodConner_Wood Customer Advanced IT Monkey ✭✭✭
  • Arnold_TomašovskýArnold_Tomašovský Premier Partner IT Monkey ✭
    It was due to nested AD groups. Issue has been fixed and all is fine now. Thanks a ton for you help.
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