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Make affected services mandatory before resolving an incident
Being a 100% service based organization, we currently have an additon in the console to enforce the analysts to add an affected service before resolving the incident. Moving to the analysts portal we need the same functionality available there.
It would be awesome if this possibility could be added natively (or at least the option to turn it on)
This way we can have 100% control of which of our services that have the most problems, etc, and it makes reporting way more consistent in the cubes, for SLA's, etc.
Without the "hard" requirement of this, it gets forgotten and reporting becomes pretty useless..