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Incident Task to quickly attach Incident to a Problem Record

Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭
This adds functionality like the "Link Problem" option in the Console. by clicking the task link, it shows a popup window listing all current open Problem records. selecting a Problem Record on the dropdown and clicking ok, will relate the incident to that problem record, without having to go to the related items tab and searching for the record to add.

just drop the files in your custom space folder, and include them in your custom.js. i have tested this on both IE11 and Chrome.


  • Josh_SchmiedelJosh_Schmiedel Customer IT Monkey ✭
    super helpful! This is just what we were looking for!
  • Alan_FosterAlan_Foster Customer Adept IT Monkey ✭✭
    edited July 2018
    How would you hide this task for a basic user (Non-Analyst)?  I have it implemented as is but when a non-analyst opens an incident where they are the affected user the task displays on the right.  It does nothing when the user clicks on it but I would rather the user not even see it.

    I have added the following below the "if (session.user.Analyst) {AttachToProblemRecord();"

    //If the user is not an analyst, hide the task
      if(!session.user.Analyst) {$( ".taskmenu li:contains('Attach to Problem Record')" ).hide();}

    The non-admin user sees the task but when clicked it vanishes.  Still I would rather the user not even see it.
  • Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭

    Here is the one we are currently using, this version does hide the task from anyone that is not an analyst
  • Alan_FosterAlan_Foster Customer Adept IT Monkey ✭✭
    Turns out my issue was related to browser cache.
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