Management Pack Install Failure during Portal Version 8 Upgrade

Jeff_Landers

We upgraded from 8.0 to 8.1 running on Windows Server 2016 on SCSM 2016 and received an error that the Cireson Portal MP did not install.  When we tried to do it manually, the system stated that it already existed.  Deleting it is not an option since many SCSM MP's depend on it.   How do we get the new MP installed?  We also have ARO if it matters.  Thank you

Joe_Burrows

Hi Jeff

We havent made any changes to the portal MP version so the existing version you have installed will be fine.

See the below versioning table for more details:
https://support.cireson.com/KnowledgeBase/View/94#/

Joe_Burrows

Jeff_Landers said:

Joe, I don't understand,  The version table says the Portal MP version should be 7.5.2016.185   and we have 7.5.2016.46.    after the upgrade.  Can you elaborate?

Which MP are you looking at? The one called "Cireson Portal" should be 7.5.2016.185, 7.5.2016.46 from your screenshot is for advanced request offerings.

Joe_Burrows

Hi Jeff

We havent made any changes to the portal MP version so the existing version you have installed will be fine.

See the below versioning table for more details:
https://support.cireson.com/KnowledgeBase/View/94#/

Jeff_Landers

Joe, I don't understand,  The version table says the Portal MP version should be 7.5.2016.185   and we have 7.5.2016.46.    after the upgrade.  Can you elaborate?

Joe_Burrows

Jeff_Landers said:

Joe, I don't understand,  The version table says the Portal MP version should be 7.5.2016.185   and we have 7.5.2016.46.    after the upgrade.  Can you elaborate?

Which MP are you looking at? The one called "Cireson Portal" should be 7.5.2016.185, 7.5.2016.46 from your screenshot is for advanced request offerings.