We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Skype for Business app – add chat data and user info to new SR items usage ‘’Request Help’’ function
Simply something like this:
During a chat in S4B an analyst can right click and select ‘’Request Help’’
The Cireson Analyst portal is opened and a new SR form opened
The user in the chat is entered as the affected user
The chat history becomes the description