SCSM Road Map
This was posted on the MS SCSM forum page. Does anyone for any insight on the future on SCSM.
I heard from several (not official) sources that SCSM is being rolled into CRM and CRM Online and that SCSM development has stopped.
Again, this is totally unofficial and unconfirmed, but wouldn't be entirely unexpected.
The whole beauty of SCSM lies in the Service Request feature and that is now also possible in SharePoint and SharePoint Online and PowerShell resp. Azure Automation. SCSM as a stand-alone ticketing and change management tool is too heavy, too sluggish and in my experience too complicated to setup for SMB customer and does not follow the direction of MS to simplify and "cloudify" IT services.
The Microsoft Developer Network