SCSM Road Map
Mike_Storms
Customer Adept IT Monkey ✭✭
This was posted on the MS SCSM forum page. Does anyone for any insight on the future on SCSM.
Reply:
I heard from several (not official) sources that SCSM is being rolled into CRM and CRM Online and that SCSM development has stopped.
Again, this is totally unofficial and unconfirmed, but wouldn't be entirely unexpected.
The whole beauty of SCSM lies in the Service Request feature and that is now also possible in SharePoint and SharePoint Online and PowerShell resp. Azure Automation. SCSM as a stand-alone ticketing and change management tool is too heavy, too sluggish and in my experience too complicated to setup for SMB customer and does not follow the direction of MS to simplify and "cloudify" IT services.
The Microsoft Developer Network
Comments
Our management met with the principle program manager for System Center recently at Microsoft Ignite a few weeks ago. The following is a bit of a summary of our takeaways:
- Service
Manager is being moved to a 6-month release cycle in conjunction with
other System Center products, such as Operations Manager, Orchestrator
- The
next release of Service Manager is scheduled for over the coming weeks.
There will be some minor improvements to performance and stability but we don't have the exact details as of yet
- For
the spring release, there will be new features, which is exciting. Cireson has provided feedback on enhancements / features to the Service Manager
console, too. We will see how this progresses
Obviously this is all dependent on Microsoft's roadmap so nothing is set in stone, but thought I'd share based on your excellent question :-)!Thanks,
Davis
Nothing more on features unfortunately but the following is a more official position from Msft on everything we were told:
https://blogs.technet.microsoft.com/scsmfromthefield/2017/11/03/scsm-roadmap-and-future/
I guess watch this space for features and updates :-)!