Is there a way to integrate SCSM KB into Cireson Portal?

Robert_Osterberg

Or are they forever seperated? 

Adam_Dzyacky

They have been and currently are two entirely separate functions.

1. From a permissions perspective (core SCSM permissions vs. cireson AD group)
2. From a functionality perspective (there are things you can do in one that you can't do in the other)
3. From a formatting perspective (rtf vs. html)
4. From an experience (download the RTF or view the HTML)

Which means for better or worse, you must commit to a single approach. This of course unless Cireson wanted to tackle a SCSM KB management pack of sorts to truly synchronize and streamline this effort across console and portal.

Geoff_Ross

Hi @Robert_Osterberg

@Adam_Dzyackyis right that you need to use one of the other, but if you want to just use SCSM KB inside the Cireson Portal, this is possible. There is a setting in the Admins Settings, Setting Items called 'UseHtmlKb'

Set this to false, and your SCSM KBs will show.

However.....

I will strongly recommend that you take the time to convert your SCSM KB to Cireson HTML KB and you will get a far better use experience for the reasons mentioned above.

This post can help with that

https://community.cireson.com/discussion/49/word-to-html-convertor

Geoff

Adam_Dzyacky

They have been and currently are two entirely separate functions.

1. From a permissions perspective (core SCSM permissions vs. cireson AD group)
2. From a functionality perspective (there are things you can do in one that you can't do in the other)
3. From a formatting perspective (rtf vs. html)
4. From an experience (download the RTF or view the HTML)

Which means for better or worse, you must commit to a single approach. This of course unless Cireson wanted to tackle a SCSM KB management pack of sorts to truly synchronize and streamline this effort across console and portal.

Geoff_Ross

Hi @Robert_Osterberg

@Adam_Dzyackyis right that you need to use one of the other, but if you want to just use SCSM KB inside the Cireson Portal, this is possible. There is a setting in the Admins Settings, Setting Items called 'UseHtmlKb'

Set this to false, and your SCSM KBs will show.

However.....

I will strongly recommend that you take the time to convert your SCSM KB to Cireson HTML KB and you will get a far better use experience for the reasons mentioned above.

This post can help with that

https://community.cireson.com/discussion/49/word-to-html-convertor

Geoff

Robert_Osterberg

Thanks again for quik replys. Why i am asking is that we have alot of KB in scsm and want to streamline the KB mainly for the analyst when they are working in the analyst portal. I want to minimize the effort for the analyst to get the KB information when helping the enduser. I will test this solution and see how it works for sure.