Notify Analyst - only for support group

How can I configure Notify Analyst only to send notification when a support group is assigned or changed.

I already have notifications configured  to an assigned to and I want to keep them.

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭

    Checking just the Support Group changes checkboxes should do the trick.
  • Chris_SpragueChris_Sprague Member IT Monkey ✭
    How do I set up the support group mappings for Notify Analyst Pro?  Is there a user guide somewhere that references the setup or is there another management pack that I need to install?
  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    @Chris_Sprague - The Console Tier Mappings app will let you map the AD support groups to AD groups.
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