Knowledge article advice please

Sean_Terry

Sean_Terry Customer Advanced IT Monkey ✭✭✭

November 2017 edited November 2017 in Analyst Portal

Has anyone managed to hide articles from end users if the end user section is empty?

How have other companies dealt with this? We could have largely analyst articles with some end user ones. However, our end users would comment on analyst articles saying they are unhelpful? Perhaps companies have disabled the comment/rating section for this reason?

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Answers

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

November 2017 edited November 2017

We have the same dilemma for the same reasons. Short of modifying the Stored Procedures, I am not sure how. And I do not want to do this for a multitude of reasons. I think we need Cireson to handle it (Feature requests to vote on: https://community.cireson.com/discussion/920/knowledge-base-analyst-content-permissions#Item_8 and https://community.cireson.com/discussion/3291/do-not-show-knowledge-article-if-it-has-no-content#latest)

I sincerely hope that someone can prove me wrong, however.

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