Notify analyst when analyst comment is added
Notify analyst comment sends the comment to both the affected user and the assigned to, i only want to send it to the assigned to.
Our helpdesk offen update incidents when users call in wondering about the status of their incident, if they then add a comment like "please update the user on the status" the assigned to is never notified of this.
This can be achieved via a simple Notification Subscription:
When to Notify:
When an object of the selected class is created
Trouble Ticket Analyst Comment
Work Item Comments Log Entered by does not contain [me]
Has Analyst Comment[Trouble Ticket] -> Assigned To User[User]
Hope this helps you out
Unless im doing something wrong.