Make fields Classification and Source mandatory

Robert_Osterberg

In the old forms when creating a IR you were not able to save it before the field Classification category is populated. The Field Source was Auto populated when creating an Incident in the SCSM Consle by default as "Console". is there a solution to make these fields mandatory in the POrtal as well or should it be reflected from SCSM? 

john_doyle

Hi Robert,
You can make a field required in the Incident form by copying the form template (Incident.js) from C:\inetpub\CiresonPortal\Scripts\forms\templates to the C:\inetpub\CiresonPortal\CustomSpace folder.
Edit the js file, find the Classification control definition and add Required:true

{ DataType: "Enum", PropertyDisplayName: "Classification", PropertyName: "Classification", EnumId: '1f77f0ce-9e43-340f-1fd5-b11cc36c9cba', Required: true },

You can preset values for controls on the form by defining a template and setting that template as the default template for incident creation.
Alternatively you could use JavaScript to set the values when the incident is new. I think this is the simpler of the solutions to implement.

Robert_Osterberg

Thank you for a quik response. I will try this out

john_doyle

Hi Robert,
You can make a field required in the Incident form by copying the form template (Incident.js) from C:\inetpub\CiresonPortal\Scripts\forms\templates to the C:\inetpub\CiresonPortal\CustomSpace folder.
Edit the js file, find the Classification control definition and add Required:true

{ DataType: "Enum", PropertyDisplayName: "Classification", PropertyName: "Classification", EnumId: '1f77f0ce-9e43-340f-1fd5-b11cc36c9cba', Required: true },

You can preset values for controls on the form by defining a template and setting that template as the default template for incident creation.
Alternatively you could use JavaScript to set the values when the incident is new. I think this is the simpler of the solutions to implement.

Robert_Osterberg

Thank you for a quik response. I will try this out

Robert_Osterberg

Worked like a charm

Robert_Osterberg

What properties is available for these controls. I want to set a default value for the Source control to Console is that also possible in the Incident.js template?

Gerhard_Goossens

The info you need is located below:
https://support.cireson.com/KnowledgeBase/View/51#/

Robert_Osterberg

Gerhard_Goossens said:

The info you need is located below:
https://support.cireson.com/KnowledgeBase/View/51#/

so how would i go about to make the listPicker have a default value as Source when i open e new incident, or a default value in the support group list quikcreate? Is it the property "name"?

Brian_Wiest

@Robert_Osterberg If you are trying to now set a default template with specific fields filed out. Create a new template or update DefaultIncidentTemplate with your needs. 
Then in the portal Settings update the value to match your template.

Robert_Osterberg

i will check it out