How can you set the Incident Resolution Category to manditory

Karen_Bruster1

I need to set my Resolution Category to mandatory because the analyst are forgetting to select it. I figure I am going to have to modify the Incident.js or the IR-QuickResolve.js I have setup.

Davin_Clouthier

Copy incident.js
from C:\inetpub\CiresonPortal\Scripts\forms\templates 
to C:\inetpub\CiresonPortal\CustomSpace

and change :

                                            {
                                                DataType: "Enum",
                                                PropertyDisplayName: "Resolution Category",
                                                PropertyName: "ResolutionCategory",
                                                EnumId: 'ff6e5587-525c-3cd8-c508-fb44624de0fc',
                                                Required: false,
                                                Disabled: true
                                            }

to

                                            {
                                                DataType: "Enum",
                                                PropertyDisplayName: "Resolution Category",
                                                PropertyName: "ResolutionCategory",
                                                EnumId: 'ff6e5587-525c-3cd8-c508-fb44624de0fc',
                                                Required: true,
                                                Disabled: true
                                            }

Karen_Bruster1

@Davin_Clouthier I do not have an entry like that in my Incident.js
Would it be under the resolution tab or in an other location?

Davin_Clouthier

Karen_Bruster1 said:

@Davin_Clouthier I do not have an entry like that in my Incident.js
Would it be under the resolution tab or in an other location?

Hey Karen,

Yeah it will be under the Resolution tab, might be formatted slightly differently and/or missing a few of the properties. If you can search the file for "Resolution Category" it should come up, if there is no required you can simply add it by putting another comma on the end of Resolution Category and adding Required: true, which is true for any of the fields you wish to flip to "required". You can paste your incident.js file here if you can't find it and I will help you add it directly.

Have a great tuesday!

Karen_Bruster1

@Davin_Clouthier. The file is way to long, so I only added the Resolution Tab section.
       /*********/
        /** TAB **/
        /*********/
        {
            name: "Resolution",
            content: [
                {
                    customFieldGroupList: [
                        {
                            name: "Resolution",
                            rows:[
                                {
                                    columnFieldList: [
                                        { DataType: "DateTime", PropertyDisplayName: "Resolveddate", PropertyName: "ResolvedDate", Disabled: true },
                                        { DataType: "UserPicker", PropertyDisplayName: "ResolvedByUser", PropertyName: "RelatesToTroubleTicket", Disabled: true }
                                    ],
                                }
                            ]
                        },
                        {
                            name: "TimeWorked",
                            type: "billableTime"
                        },
                    ]
                }
            ]
 

Justin_Workman

It's not just a matter of adding Resolution Category to the Resolution tab.  It would need to be added to a new custom 'Resolve Incident' task.  There's a custom task in this thread:
https://community.cireson.com/discussion/53/resolved-incident

Karen_Bruster1

@Justin_Workman But I am only trying to set the Resolution Category to Mandatory.

Justin_Workman

If you add Resolution Category to the the Resolution tab and set it to required, you would have to set the Resolution Category before any save of the Incident.

Shane_White

Check this out :-)

https://community.cireson.com/discussion/5653/resolution-description-required-on-change-status-task

Shane :-)