Home Analyst Portal

KB Comment Notifications

Kevin_GoodwinKevin_Goodwin Customer Advanced IT Monkey ✭✭✭
I am looking for ways to get a notification setup for when a user adds a comment to a KB. Currently it's a manual process where I have to look at the KB dashboard and hope to remember the last time a comment was left or notice that the count changed. Is anyone setup with notifications for when comments are left?

Best Answers


  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Hi Kevin,

    I dont think this is possible as there are no Workflows for Comments being added to a KB within SCSM and nothing is available for this within the Portal, I would recommend raising a feature request for this.

  • Kevin_GoodwinKevin_Goodwin Customer Advanced IT Monkey ✭✭✭

    Thanks for the suggestion Brian, we will take a look at that.

    Silas, thanks for pointing out the feature request. I added a vote but sadly it doesn't look like it has enough behind it to get on the roadmap yet.


  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Here is the query. Then just setup a command to have it email out the results.

    with x as (
    c.CreatedDate CommentDate,
    datediff(hour, c.createddate,current_timestamp) CommentAgeInHours,
    'https://portal.com/KnowledgeBase/View/' + convert(varchar(20), a.articleid) + '#/' Link
    from knowledgearticle a
    join knowledgearticle$comment c on c.KnowledgeArticleID = a.ArticleID
    select *
    from x
    where 24 <= commentageinhours --and commentageinhours < 48
    order by articleid, commentdate

  • Kevin_GoodwinKevin_Goodwin Customer Advanced IT Monkey ✭✭✭
    Awesome, thank you Brian!
  • Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    A commenting feature without notifications is totally useless, it's even dangerous, because important content can easily be ignored for ages....You can only find new comments, by randomly clicking on KBs :disappointed: 

Sign In or Register to comment.