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SR statuses

Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
Why am i not seeing all of the SR statuses in the Portal, there are a lot created in SCSM but not seen in Cireson Portal


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    Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭


    hope that I understand your question right, but under the assumption that you have created new list entries (enumeration entries) they are not replicated immediately.

    this depends on cache builder Settings (Cireson.CacheBuilder.WindowsService.exe.config)


          <cacheCommand name="UserAndGroups" threadName="USER" refreshInterval="120" batchSize="500" />
          <cacheCommand name="ConfigItems" threadName="CONF" refreshInterval="60" batchSize="1000" />
          <cacheCommand name="EnumLookup" threadName="ENUM" refreshInterval="60" batchSize="5000" />
          <cacheCommand name="ServiceCatalog" threadName="CATA" refreshInterval="60" batchSize="500" />
          <cacheCommand name="WorkItems" threadName="WORK" refreshInterval="1" batchSize="500" />
          <cacheCommand name="ScopedAccess" threadName="SCOP" refreshInterval="1440" batchSize="500" />

    please note - depending on how you created the list entries in SCSM:

    that you have to create appropriate "displaystrings" for all your created new list entries, because sometimes missing those entries can cause a replication stop,too - this can be seen if you enable full logging on the Cireson.CacheBuilder.WindowsService.exe.config file, too

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    Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
    hi @Roland_Kind
    So these are Status' that have always been created. We recently removed all activities from our SR's. So Im trying to figure out why the Status' dont show when you go to change status. Does that make more sense?
    thanks in advance

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    Roland_KindRoland_Kind Partner Advanced IT Monkey ✭✭✭


    I am not sure about this - is it possible to post one example ?

    the Status of SR depends on activities, too:

    * if a SR has no activities --> Status after "new" is "Submitted"

    * if a SR has activities --> Status after "new" is "in Progress"

    How did you remove the activities? - because this may affect internal workflows.


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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Andy_Leopold - the statuses that are displayed by the 'Change Status' task are dependent on the state of the SR.  SRs that don't contain activities only display a status of 'Submitted' or 'Completed'.  This is more or less the same for the SCSM console.  If you want to use additional statuses, the best solution would probably be to add the SR Status Enumeration to the SR form.
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    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Like CR's SR's are a workflow item. So depending on the current status of the object the workflows will only allow specific choices from both the console and web portal. When adding status enumerations the only way to "select" them is to have some background workflow or runbook update to the new status. The additional status are not available from the UI.  
    Here is a post where I went thru the same question.

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