Extending the Service Catalog Beyond IT

Katie_Dyer

We will be doing a webinar this month on ways to extend the Service Catalog beyond IT to other departments throughout the business as this has been a common request from customers. More details are coming soon on the webinar specifically, but I thought this would be a great place in the community to share ideas/screenshots of your Service Catalog for collaboration. Join in on the fun and post a screenshot of your Service Catalog below! Also, did you know you can target work item forms at AD groups so that users that are in those groups see a specific custom form? You can display some custom properties to some users and not others. This is also useful for showing some users forms that have some fields enabled and other users see a form with the fields disabled. 

Alex_Jensen

Other teams within our company have expressed interest in publishing their services in the service catalog - so we are interested in seeing how other organizations accomplish this.

We are getting ready to launch the Cireson's portal with our upgrade to SCSM 2016. Our old Silverlight portal had way too many categories and unnecessary offerings which made it difficult for users to find an appropriate offering to submit. We are going super simple with the new portal. This is my admin view, so there are several more menu tabs than an end user would see. Additionally, the "Personnel" offerings are scoped to only be visible by our HR users.

Katie_Dyer

Thanks for sharing, Alex! This is awesome! Here is the registration link for that webinar: http://go2.cireson.com/af2?LinkID=CH00096971eR00000163AD

This will be recorded and will be available for viewing on our vimeo site (vimeo.com/teamcireson) after if you are unable to attend any of those times. 

We'll cover some ideas that are hopefully useful and will direct customers here for sharing ideas. 

Jeff_Lang

We haven't gone outside of IT yet for requests, but are planning on it in the future, Our Production Home Page is pasted below, initially only the 4 coloured options are displayed, and when clicking on each of them, the Options for those show below. The Listed items below are Created/Pulled directly from the Service/Request Offerings, so no need to modify the portal home page code each time a new SO and/or ARO is added. Favourite Requests also show on the right hand side, i just don't have any set personally

alan_Cruz

End Users can only see the top half. IT can see the full portal. Admin has an extra section for final testing in Prod. 

Sandy_Wood

I just watched the "NA, SCSM Beyond IT: How to Extend Your Service Catalog to Other Departments" - great stuff! We're interested in implementing the same offerings that Billy Wilson demo'd. Are there any kb articles or anything that would show how to create the great looking customizations on the portal?

Katie_Dyer

Hi Sandy - Glad you found it beneficial and are looking to implement these offerings/customizations! I'll loop in the appropriate team members at Cireson who can assist and send you an email momentarily. Cheers!  

Sandy_Wood

Thanks!

Marek_Lefek

Jeff_Lang said:

We haven't gone outside of IT yet for requests, but are planning on it in the future, Our Production Home Page is pasted below, initially only the 4 coloured options are displayed, and when clicking on each of them, the Options for those show below. The Listed items below are Created/Pulled directly from the Service/Request Offerings, so no need to modify the portal home page code each time a new SO and/or ARO is added. Favourite Requests also show on the right hand side, i just don't have any set personally

@Jeff_Lang could you share how to get this result:

1. 4 categories menu 
2. Service icons
   
3. Hidden/shown requests
   
4. My contact details
5. Links in header

Rob_Radabaugh

Marek_Lefek said:

Jeff_Lang said:

We haven't gone outside of IT yet for requests, but are planning on it in the future, Our Production Home Page is pasted below, initially only the 4 coloured options are displayed, and when clicking on each of them, the Options for those show below. The Listed items below are Created/Pulled directly from the Service/Request Offerings, so no need to modify the portal home page code each time a new SO and/or ARO is added. Favourite Requests also show on the right hand side, i just don't have any set personally

@Jeff_Lang could you share how to get this result:

1. 4 categories menu 
2. Service icons
   
3. Hidden/shown requests
   
4. My contact details
5. Links in header

+1. Looks great!

Sandy_Wood

I would love to see this too.....

David_Acevedo

Jeff_Lang 

Hello, Jeff

How did you increase the Header Bar height? 

Peter_Nordqvist

Very nice layout @Jeff_Lang
I would also be very interested how this is done.

Konstantin_Slavin-Bo

David_Acevedo said:

Jeff_Lang 

Hello, Jeff

How did you increase the Header Bar height? 

.navbar {
  height: ???px;
}

Ozge_Ozkaya

Dears,

Is there any guide to create separate SO pages for work items? I want to display the Incident SOs on a separate page.

Martin_Strbavy

Hi,
is there any chance to share the solution? or at least High level steps?

Robert_Osterberg

@Jeff_Lang
That layout looks awsome, it should be one of the default layouts to choose from when installing the Portal. The problem we are having is that when more RO are added the user has to scroll trough a lot and trying to find the correct Offering