Adding properties to Advanced Send Email template

Robert_Osterberg

Is it possible to add the SCSM "substitution strings" properties into an email template and use the in the Cireson Portal. i can`t get it work properly to get the workitem ID in a URL to work. Iam working with the Send Email task from the Portal.
For refrence:
<a href="https://XXXX/Incident/Edit/$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Id$">Add Comment to Action Log</a>

Brian_Wiest

The emails from Advanced email are not sent thru the engine, just straight SMTP. Therefore no dynamic references will work. 

Justin_Workman

@Robert_Osterberg - If you're using 8.2+ there are properties you can use in emails by wrapping them in double curly braces {{}}.
https://support.cireson.com/KnowledgeBase/View/2405#/
I hope this helps.

Robert_Osterberg

Yes but in this case it was the advenced send email app in the console. But we will use it as is and not put in more time on 

Brian_Wiest

The emails from Advanced email are not sent thru the engine, just straight SMTP. Therefore no dynamic references will work. 

Robert_Osterberg

thank you for the answer. then it should not be able to set templates for the send email funktion.

Brian_Wiest

To can set only specific templates to be shown in the dialog box in settings. 
Portal - Admin - Settings - NotificationTemplatePrefix 
Set the value what you want This example = Email
Then in the console create a new template with title
Email-HelpDeskResponse 
Then that will be on only available template in the dialog box.
HTH

Robert_Osterberg

Yes i know and i have tried it. But as long as we don`t ahave the ability to recive email responses via SCSM a template with som reply info would be great. But when creating the prefixed template "EMAIL" and the adding properties these are not treated as html and just show up as is in the email.

Justin_Workman

@Robert_Osterberg - If you're using 8.2+ there are properties you can use in emails by wrapping them in double curly braces {{}}.
https://support.cireson.com/KnowledgeBase/View/2405#/
I hope this helps.

Robert_Osterberg

Yes but in this case it was the advenced send email app in the console. But we will use it as is and not put in more time on 

Kevin_Stacey

Hi @Justin_Workman , do the @ mention double curly braces work in the Send Email task? I've viewed the KB you linked as well as https://support.cireson.com/KnowledgeBase/View/1168#/ which seems to hint towards being able to use them, but when I've tried it doesn't work.
I copied the template from the Action Log Mentions Notification setting, which has been tested and does work, and pasted that into the Body Template for the Send Email Task. When the email is received the property values are not substituted, it just displays exactly as entered i.e. {{Id : WorkItem}}
The portal version tested in is 8.12.9.2016. Thanks!

Robert_Osterberg

@Kevin_Stacey
This is the email template for the @mention notification that is sent out not for the send email task. so no these {{properties does not work}} in sendemail task.