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Name lookup: Enter English characters to match non-English names?

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

March 2018 in Service Manager Portal Feature Requests

This was brought to me by a service desk user who was not finding users because they have accented characters in their name, and he was typing the name with non-accented letters. He believes they should match, even though the characters are not the same. For example, typing "Garcia" should return a name that is spelled "García." What if we were searching for something located in Düsseldorf. Should "Dusseldorf" result in a match? It currently does not.

On an English, US keyboard, Alt-0237 for a letter that might be in the system as "í" or as "i" because it came from a non-unicode source, for example does seem like a lot of work to get there. Would this feature request actually make it worse for others, though? Should it be optional? If so, globally or per-user?

3

3

3 votes

Submitted · Last Updated March 2018

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