Home Analyst Portal

Can the Cireson KB search results include content on external sites?

chrisrutledgechrisrutledge Member IT Monkey ✭
edited March 2018 in Analyst Portal
We have process and reference articles stored on team O365 SharePoint sites which are the wrong type of content to keep in the Cireson KB, but we'd like to have searchable within the Cireson KB. Can it crawl external sites for content, then include links to that content in the search results?

Best Answer


  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭
    edited October 2018
    No, this is not currently possible. However a work around maybe to create Knowledge Articles with the same title and similiar keywords. Then just include a link to that SharePoint document.

    Not perfect, but I think it helps bridge this gap.
    We do the same, but most common articles we moved to cireson KB
Sign In or Register to comment.