James_Palmer
Customer IT Monkey ✭
One of the engineers have been able to close a case, without ensuring the case has been assigned to himself.
I need to ensure the assigned user is set before closure.
How can I stop this happening?
Thanks
james
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Answers
You could append the "Required: true" statement to the incident.js file in the customspace directory. Additionally, that change would force the assignedto filed whenever an analyst creates an incident. Hope that helps.
Mike
Hi Michael,
Whereabouts do you add it into the file?
@ Adam, we don't use orchestrator?
Cheers
James
Copy the "incident.js" file from C:\inetpub\CiresonPortal\Scripts\forms\templates and paste into the C:\inetpub\CiresonPortal\CustomSpace directory. Modify the incident.js you just pasted in CustomSpace (line 50 [I believe] which is the assignto field) and append Required: true. Hope that helps.
Mike
Hi Mike,
Found the line so shall I modify like so;
From:
{ DataType: "UserPicker", PropertyDisplayName: "AssignedTo", PropertyName: "AssignedWorkItem", FilterByAnalyst: false }
To:
{ DataType: "UserPicker", PropertyDisplayName: "AssignedTo" required:true, PropertyName: "AssignedWorkItem", FilterByAnalyst: false }
Thanks
James
Based on your last comment @Adam_Dzyacky suggestion is a good approach. I understand you don't have Orchestrator, but you could possibly leverage a Cireson PowerShell activity to apply that functionality.
Mike