We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Show more user attributes in the affected user selection pop-up.

Jason_MeyerJason_Meyer Customer Adept IT Monkey ✭✭
Our organization has about 35k users, and we have multiple Bob Smith's for example.   Currently with Service Portal, when you start to type in a name, the list only consists of the users name. If we need to pick Bob Smith, we can't tell which user is which because Service Portal only lists the record by display name. It needs to be able to list other attributes, phone number, e-mail address, or Company, then we could tell if we were picking the correct Bob Smith.

If anyone has any custom code that enables this in the selection window I would be interested in seeing it.

We have already customized the portal to where once a selection is made, more attributes on that user are displayed below the "Affected User" field.  Thank you "Cireson Support Community" for that.
4 votes

Submitted · Last Updated

Sign In or Register to comment.