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Show more user attributes in the affected user selection pop-up.

Jason_MeyerJason_Meyer Customer Adept IT Monkey ✭✭
Our organization has about 35k users, and we have multiple Bob Smith's for example.   Currently with Service Portal, when you start to type in a name, the list only consists of the users name. If we need to pick Bob Smith, we can't tell which user is which because Service Portal only lists the record by display name. It needs to be able to list other attributes, phone number, e-mail address, or Company, then we could tell if we were picking the correct Bob Smith.

If anyone has any custom code that enables this in the selection window I would be interested in seeing it.

We have already customized the portal to where once a selection is made, more attributes on that user are displayed below the "Affected User" field.  Thank you "Cireson Support Community" for that.
2 votes

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