SCSM Analyst group

Lazel Member IT Monkey ✭

April 2018 in Self-Service Portal - Community

Is there a way to restrict users that are apart of the SCSM Analyst group on the community version of the self service portal whilst still allowing them to resolved incidents assigned to them?

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2018 Answer ✓

@Lazel - You should be able to accomplish this by assigning the portal Analyst Group as a group that doesn't contain the members you want excluded. They can still be a member of a Security Role in SCSM that allows them to resolve incidents in the Console. Does that make sense?

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2018 Answer ✓

@Lazel - You should be able to accomplish this by assigning the portal Analyst Group as a group that doesn't contain the members you want excluded. They can still be a member of a Security Role in SCSM that allows them to resolve incidents in the Console. Does that make sense?

5

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