IT Monkey:   

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SCSM Analyst group

Is there a way to restrict users that are apart of the SCSM Analyst group on the community version of the self service portal whilst still allowing them to resolved incidents assigned to them?


  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    @Lazel - You should be able to accomplish this by assigning the portal Analyst Group as a group that doesn't contain the members you want excluded.  They can still be a member of a Security Role in SCSM that allows them to resolve incidents in the Console.  Does that make sense?
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