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Integrate Cireson Knowledge base with the Service Manager console

Eric_Krasner

Eric_Krasner Customer Advanced IT Monkey ✭✭✭

June 2016 in Service Manager Portal Feature Requests

There are times when the need is real to work in the console and not the portal, yet we loose all the knowledge when doing so.

5

5

5 votes

Submitted · Last Updated June 2016

Comments

Aaron_Boock Customer Advanced IT Monkey ✭✭✭

June 2016

I've used the amazingly powerful Asset Import connector to import knowledge articles (minus the actual article content, as its not compatible) from ServiceManagement database into Service Manager. This doesn't truly meet your request, but wanted to share in case it might get you partially what you want.
I only use these articles in SCSM for query results in request offerings to revise/archive knowledge articles.

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Geoff_Ross Cireson Consultant O.G.

June 2016

Aaron, that's amazing. @pzerger Check this out for a use of the Asset Import App.

0
Christian_Redgewell Customer IT Monkey ✭

February 2017

would love to see the asset import connector settings you have set up to get this to work

0

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