Error when selecting new incident

William_Conlon

I'm using the cireson portal for scsm 2016 and when selecting "new incident" i receive the following error:

2018-04-05 14:17:21,546, ERROR [  13]:  Incident / New: Template Name - DefaultIncidentTemplate - specified in web.config is invalid. Used Default template instead.

2018-04-05 14:17:21,609, ERROR [  21]:  Incident / New

System.NullReferenceException: Object reference not set to an instance of an object.

   at CiresonWebConsole.Areas.WIs.Controllers.IncidentController.<New>d__9.MoveNext() in \a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Areas\WIs\Controllers\IncidentController.cs:line 84

Also, if i select "quick create" for incidents, it just hangs. I am able to successfully create an incident from template and im able to successfully create service requests using "new service request" or "quick create"

Thank you!

Justin_Workman

@William_Conlon - You might check the DefaultIncidentTemplate specified in Admin Settings/Setting Items in the portal.  Maybe you've disabled the default?  Either way, if you specify a template name that's valid it should clear up.

Justin_Workman

@William_Conlon - You might check the DefaultIncidentTemplate specified in Admin Settings/Setting Items in the portal.  Maybe you've disabled the default?  Either way, if you specify a template name that's valid it should clear up.

William_Conlon

Ill have a look. Thanks for the information.

William_Conlon

Thanks again Justin that solved my issue.