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Error when selecting new incident

William_ConlonWilliam_Conlon Customer IT Monkey ✭
I'm using the cireson portal for scsm 2016 and when selecting "new incident" i receive the following error:

2018-04-05 14:17:21,546, ERROR [  13]:  Incident / New: Template Name - DefaultIncidentTemplate - specified in web.config is invalid. Used Default template instead.
2018-04-05 14:17:21,609, ERROR [  21]:  Incident / New
System.NullReferenceException: Object reference not set to an instance of an object.
   at CiresonWebConsole.Areas.WIs.Controllers.IncidentController.<New>d__9.MoveNext() in D:\a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Areas\WIs\Controllers\IncidentController.cs:line 84

Also, if i select "quick create" for incidents, it just hangs. I am able to successfully create an incident from template and im able to successfully create service requests using "new service request" or "quick create"

Thank you!

Best Answer


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    William_ConlonWilliam_Conlon Customer IT Monkey ✭
    Ill have a look. Thanks for the information.
  • Options
    William_ConlonWilliam_Conlon Customer IT Monkey ✭
    Thanks again Justin that solved my issue.
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