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Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions. However, if you’d like to purchase a Support Package to access more formal Cireson Support (phone, email, and web), please contact us today to learn more on the pricing options.

Navigation Settings Changes

After I make changes to the navigation settings it shows right away for the user that is doing the editing and that it will show at next login for other users. Can I force this or how do I manually log out a user? I made some navigation changes yesterday and users are not seeing them still today?

Also, unrelated question. Sometimes in the self-service portal community section a question will be answered with a link to a KB article in the Cireson Support Portal which prompts me for a login. Do I have access to this as a community edition user? If so how do I access it, if not why are links to it being posted as answers in the community section?

Best Answer


  • CentWisItCentWisIt Member IT Monkey ✭
    That worked. Thanks!
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