Support Group in Problem Form on Portal
We then added the Support Group question to the Problem.js form in the Cireson Portal. This is all working and problems created in the console show as assigned to the support group in the portal and vice-versa.
Where this is not working is in the Team Work and My Work views in the Cireson Portal and any custom views that group by Support Group. Screenshot is below
If you open the Problem in the console and/or portal it shows the support group is assigned. Is it possible to have the portal recognize the problem is actually assigned to a support group. I have imported the management packs to extend the change request and manual activities to have support group and that is all working fine but that is supported by Cireson and is a part of their portal group mappings settings. I am pretty new to customizing the portal so any guidance would be appreciated.