Incidents created from emails don't appear in Analyst Portal

Sandy_WoodSandy_Wood Customer IT Monkey ✭
Just created an Incident from an email using the Outlook Console. The Incident shows in SCSM but not in the Analyst Portal. Has anyone run into this before?

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Answers

  • Sandy_WoodSandy_Wood Customer IT Monkey ✭
    Ah, forgot about the cachebuilder. I restarted it and voila! I have an Incident.
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