starting with change requests
We are starting with change requests and have a few questions about it.
Q1: Why does a change request not have a Support Group field? Do you need to assign these workitems to a specific user each time?
Q2: I think this question is also related to Q1, why do CRs not appear in the Team Work View in Analyst Portal except it CRs assigned to myself? To explain that a little: If there is a CR assigned to me, I can see it in the Team Work view, but if anyone else has a CR assigned from my team, I cannot see that over the Team Work view.
It would be great to see them, that we could see the work load of each team member!
Q3: How do you properly work with CRs over Cireson Portal? What I mean is, how do you properly link relating work items, going to "related items" and link a SR/IR manually, I dont hope so?
Do you even handle CRs over Cireson Portal? I can see that there are a lot more functions in SCSM Console, unfortunately...
Many thanks and best regards?