workitem Status not updated in Service Manager web portal

Margarete_Jussen

Margarete_Jussen Customer Adept IT Monkey ✭✭

May 2018 in Analyst Portal

https://community.cireson.com/discussion/779/workitem-status-not-update-in-views-in-portal

I still have this Problem in our productive System. it does not take a Long time after I truncated the table LastModified and restarted Cache builder, application pool in IIS and web site in IIS and the problem occurs again...

Could anyone help please?

Regards

Margret

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Comments

Margarete_Jussen Customer Adept IT Monkey ✭✭

May 2018

I found the following error message in the event log of our portal web server:
The conversion of a varchar data type to a datetime data type resulted in an out-of-range value.
Could it have to do anything with my workitem Status Problem?

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Margarete_Jussen Customer Adept IT Monkey ✭✭

May 2018

We found the reason for it. Our web portal server had the wrong system time.

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