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Copy/Paste media directly in comments? (as same as KB)

It would be nice to have a feature who permit to insert media into WI comments. It can help support team to save time. Today it's working into Knowledge article, but it's maybe more difficult to implement into WI comments.

Thanks
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Comments

  • seth_coussensseth_coussens Product Owner Ninja IT Monkey ✭✭✭✭
    @CA_Luxemborg
    You can't really copy and paste media into KB articles today, so I'm not sure I follow this feature request. You have to copy a Base64 encoded string into a KB article img link for this to work today, is this what you are referring to?

    Assuming this is the case, the work item action log comment is limited in characters, and a base64 encoded link can be quite large. This is a limitation of SCSM. We could look at other ways though of doing this, if this is what you are looking for with this feature request.
  • Mikkel_MadsenMikkel_Madsen Customer Adept IT Monkey ✭✭
    @seth_coussens
    In kb articles today you can paste an image from clipboard without any issues :smile:
    I understand the limitation in SCSM but it would still be a quite nice feature :smiley:  
  • seth_coussensseth_coussens Product Owner Ninja IT Monkey ✭✭✭✭
    Yes, that was an older comment, but that functionality is now included with some recent changes. This includes the ability to paste animated GIF as well, and even drag and drop images into KB articles!

    It is a bit different saddly, due to the way SCSM works to be able to include images in action log comments, but this is something we are researching. No ETA at this point.
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