What puts the "Portal" into the source field when making requests via the Self-Service Portal?
At present our Source field is blank when Service Requests are created in the Self-Service Portal. I don't want to put the word Portal into each template behind each request and was hoping there is a default template for this job. I tried changing the DefaultServiceRequest template via Admin Settings - Setting Items - DefaultServiceRequestTemplate. I did put the name and not the display name into the fields and it is along the lines of: Template.79fdaef727c14a368337e518f21583b6 I have also tried IISRESET; Recycled the application pool; restarted the Cireson CacheBuilder service; Reboots; Waited overnight. Have also searched the community site. No joy. I'm doing something wrong. Anyone any ideas? Thanks a mil, Ben.