Notify Analyst Configuration

Amanda_Fees

I'm trying to determine if the Notify Analyst App would save us some pain that we are seeing with currently having a large number of Notifications configured.

I was reading through the documentation at: https://support.cireson.com/KnowledgeBase/View/1#/

The article above doesn't mention how support for nested support groups works. For instance, I have support groups set up like so:

  > Facilities

       - Denver

       - Chicago

  > Technical Support

       - Denver

       - Chicago

   

If one of the child groups is selected, it appears within the template like: Facilities\Chicago

Does this mean that my support group needs to be called: Facilities\Chicago? Or will it notify the parent support group? If I have a group just called Chicago, will it notify that group for both Facilities and Technical Support assignments?

Additionally, I was wondering if I set a pre-fix of "SCSM_", will that mean that all of my AD groups will need to be updated to something like "SCSM_Web Team" for a support group of "Web Team"? I'm assuming that underscores and periods cannot be part of the name that is supposed to be matching the support group?

Brian_Wiest

If using just the notify analyst app the support groups need to match. So in AD you would have one group call Facilities and two others Denver, and Chicago. 
To meet the needs to getting the parent group to provide notifications to both the members of Denver and Chicago when something is assigned to Facilities just make the Facilities members the AD groups of Denver and Chicago. I have nested AD groups in my environment for workflows and security and have not seen an issue in SCSM or Cireson Apps. (Only issues is if group membership is over 5K but that is an AD universal rule)

Now I do not have any of my AD groups name as direct matches to the Support group values. I use the console Tier mapping app to make that connection. This allows me to have the pre-fix on all my AD groups but still allow the notification engine to use the groups. Plus with AD SAMAccount names idea ling having character limits, but not wanting to limit the support group display names the Tier mapping resolves that.
HTH

Brian_Wiest

If using just the notify analyst app the support groups need to match. So in AD you would have one group call Facilities and two others Denver, and Chicago. 
To meet the needs to getting the parent group to provide notifications to both the members of Denver and Chicago when something is assigned to Facilities just make the Facilities members the AD groups of Denver and Chicago. I have nested AD groups in my environment for workflows and security and have not seen an issue in SCSM or Cireson Apps. (Only issues is if group membership is over 5K but that is an AD universal rule)

Now I do not have any of my AD groups name as direct matches to the Support group values. I use the console Tier mapping app to make that connection. This allows me to have the pre-fix on all my AD groups but still allow the notification engine to use the groups. Plus with AD SAMAccount names idea ling having character limits, but not wanting to limit the support group display names the Tier mapping resolves that.
HTH