Only available to Administrators
I recently installed the 2016 version after upgrading SCSM to 2016 and the latest update rollup. I can only see the option for "Send EMail" when I am logged in as an Administrator. My team can't use this as we all usually log in with our everyday analyst accounts. I tested by adding my everyday account into the SCSM admins group in AD which is a member of the "Administrators group in Service Manager. I noticed a day or two later that I can see the option now, while logged in with my everyday account.
Then I tried adding a colleague into the Administrators group in SCSM but it didn't appear to make the Task option, Send Email, available to him. I later took my ID out of the Administrators group but I still have the option available. I and my colleague have tried restarting SCSM, logging in and out of Windows 10, but cannot make any reliable changes.
Can someone explain what I need to do to let everyday Analysts have this option, please?