Only available to Administrators

GMCCGMCC Member IT Monkey ✭

I recently installed the 2016 version after upgrading SCSM to 2016 and the latest update rollup. I can only see the option for "Send EMail" when I am logged in as an Administrator. My team can't use this as we all usually log in with our everyday analyst accounts. I tested by adding my everyday account into the SCSM admins group in AD which is a member of the "Administrators group in Service Manager. I noticed a day or two later that I can see the option now, while logged in with my everyday account.

Then I tried adding a colleague into the Administrators group in SCSM but it didn't appear to make the Task option, Send Email, available to him. I later took my ID out of the Administrators group but I still have the option available. I and my colleague have tried restarting SCSM, logging in and out of Windows 10, but cannot make any reliable changes.

Can someone explain what I need to do to let everyday Analysts have this option, please?




  • Justin_WorkmanJustin_Workman Cireson Support Ninja IT Monkey ✭✭✭✭
    @GMCC - It sounds like maybe the task just isn't checked in their role?  If you go into Administration/Security/User Roles, and check their 'Everyday analyst' role are the Send Email tasks checked?  
  • GMCCGMCC Member IT Monkey ✭

    I did have it checked, but it seemed to take a couple of days before their consoles showed the option. They are all working now, but I can't exactly describe what it was that got it working for us.



  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    edited June 29
    I'd say based on the "time delay" style resolution here, what it sounds like is the local client cache wasn't pulling the latest management packs and definitions from the management servers.

    You can reset this local cache by closing the SCSM Console, deleting (or renaming) the following folder, and starting the console again. On start it's recreated once you connect to a management server.

    C:\Users\USERNAME\AppData\Local\Microsoft\System Center Service Manager 2010

    And it doesn't sound like it, but this is in the realm of another issue seen here -
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