Portal for Service Manager upgrade to 2016?

I am currently using service manager 2012 r2 and want to update to 2016. I have the Cireson Portal for Service Manager installed.

I have to do an installation of zero for Cireson or would it be an update?
Could you give me some tips?

Answers

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    edited July 25
    Apart from planning from some scheduled downtime, you'll...

    1. Need to upgrade core SCSM 2012R2 to SCSM 2016
    2. Apply any UR patches (unless you'll be deploying SCSM 1801)
    3. With core SCSM upgraded, proceed to upgrade all of your Cireson management packs from their 2012 to 2016 counterparts
    4. Then move on to deploy the 2016 version of the Cireson Portal

    The portal installer doesn't really signify the difference between a fresh install vs. an upgrade. That said, as long as you're pointing the installer at the same databases it's assumed to be an upgrade. Settings are preserved and all would continue to run fine.
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