How to make the CC: field default to blank

GMCC Member IT Monkey ✭

August 2018 in Advanced Send Email

Our team wants to have the CC field default to being empty whenever we use the Send Email function in the Service Manager client. Can anyone describe how we can alter this? I found some Java Script that promises to do this on this site, but I believe the script only applies to the portal not the desktop-installed client.

Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

August 2018 edited August 2018

The console version is sealed MP that can't be modified although it is a request that has been raised as this was not the case in previous versions.

https://community.cireson.com/discussion/3006/advanced-send-email-option-to-enable-disable-auto-population-of-cc-address-in-admin-settings

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