Catalog items vs Make/Model
I'm wondering how to best use the catalog item functionalities. Should I have a catalog item for every make/model of pc in my environment ? I understand the catalog is for use in service requests, so in fact I would rather just have a few catalog items, like standard desktop Pc, standard laptop, etc... but the make and model of what is a standard device changes over time. As the model is part of the properties of a catalog item, I don't see how I could link catalog items to hardware assets if there are different models for what is a "standard laptop".
On the other hand, I don't want to offer a catalog list of outdated items in the service request.