Out of box Analytics are not reflecting accurate numbers?
So, trying to get value from the Analytics 'dashboard' that is out of box. Is there any documentation on what these views are showing? I look at "Top Affected Users" and am looking at "Top Affected Users with Most Incidents" and then I filter it to YESTERDAY. And I get some information, but if I look at my data and pull all Incidents from yesterday and determine what user has the most, what is reported on the Analytics dashboard doesn't match up.
It only shows one "Affected User" who is showing three incidents. They did have three incidents, but there were two other 'affected users' that I have INCIDENTS for that are not showing up in the Analytics dashboard.
Any existing documentation on this specifically or help or thoughts?