Home Service Manager Console App Feature Requests
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Additional Criteria Option in Advanced Request Offering

When adding a query field to an advanced request offering, adding more than one criteria results in an OR comparison. When trying to negate a field, the OR causes everything to be found, rather than excluding the fields.

In the image, it shows the scenario, where all records are found, because it either does not match In Stock or it does not match Received.

We would like the ability to change the criteria to an AND within the console. In this example, we could exclude both In Stock and Received assets from the list, without having to set up around a dozen equal to rules.
3 votes

Submitted · Last Updated


  • Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    You can export your MP after creating the request offering. Update the Or to an and, then re-import.
  • Justin_McNettJustin_McNett Customer IT Monkey ✭
    Thanks Brian. We know that, but it makes it uneditable in the console.

    We would like a solution that makes it simple to edit later!
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    This issue plagues many of the different administration forms in the console.  Brian is right of course--it was good to point this out in case you were not aware, and for the benefit of others--and we have dealt with this shortcoming exactly the way he describes.  But why not make it better?
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