Custom workflow

Roman_Nepomniashchii

Roman_Nepomniashchii Customer IT Monkey ✭

December 2018 in Service Manager

In Authoring Tool I made custom workflow and it work, but when I add additional criteria in this workflow it not running and I don't have error, the logs are empty. SCSM 2016, Authoring Tool 2016 who know what is it?

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Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018

It sounds like maybe your criteria isn't matching up quite right with what you're expecting. What's the trigger criteria?

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Roman_Nepomniashchii Customer IT Monkey ✭

December 2018

Justin_Workman said:

It sounds like maybe your criteria isn't matching up quite right with what you're expecting. What's the trigger criteria?

I expanded the service request class. In the extended field I enter the value. When creating a workflow, I specify to execute if the value is equal to the specified one. Value of new field - string.

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