How to troubleshoot replication from primary to secondary management servers

Rod_Marten

Rod_Marten Customer IT Monkey ✭

December 2018 in Service Manager

We have 3 management servers. 1 primary for workflows and 2 secondary supporting Cireson Portal. For some reason the secondary servers aren't getting updated with changes from the primary (like MP updates). I can't see any obvious error in the logs. Any troubleshooting tips would be appreciated.

0

Best Answer

seth_coussens Member Ninja IT Monkey ✭✭✭✭

December 2018 Answer ✓

A few things to check:

- are all of the management servers updated to the same version of SM?
- do they all use the same service account or an account with the same access levels?
- do you have the SQL Broker enabled on the SQL server and database for SM? This helps to propogate the MP changes and other database related updates for SM

5

Answers

seth_coussens Member Ninja IT Monkey ✭✭✭✭

December 2018 Answer ✓

A few things to check:

- are all of the management servers updated to the same version of SM?
- do they all use the same service account or an account with the same access levels?
- do you have the SQL Broker enabled on the SQL server and database for SM? This helps to propogate the MP changes and other database related updates for SM

5
Rod_Marten Customer IT Monkey ✭

December 2018

Thank you Seth. It was the SQL Broker. You saved me tons of time.

1

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