Notifications from completed Manual Activities nested in a Parallel Activity for Affected User
I have set up a subscription and followed the following steps that Affected Users are getting email notifications from completed Manual Activities (MA) within a Parallel Activity (PA):
When you create a Service Request with a Parallel Activity and Manual Activities within the PA, the notifications for the affected user are not working until you change the affected user to another user and change it back to the orginally affected user:
Create SR for user A -> Change status of a Manual Activity to "completed" -> no notification is sent
Create SR for user A -> Change affected user to B -> Change affected user to A -> Change status of a Manual Activity to "completed" -> notification is sent
The Problem is that this method is very unreliable. In most cases only 80% of the MAs are successfully linked to the affected user. E.g. only two from the three MAs in the attached are linked to the affected user, one MA doesn´t have an affected user.
Do you guys have a reliable solution? Thank you.