Sorting by created date does not work in portal for every analyst
A colleague of mine asked me today how to get a list of all tickets that have been created this week. I told her to use the export feature of the portal and click the inactive items too. Then just remove the older entries from the Excel list.
Interestingly, when she opens the active work tab, all tickets are listed from the oldest, not the newest, based on creation date. There's no sort order active in any of the columns, clicking on the date tab and select the descending sort doesn't help. I told her to drag and drop this icon to group, doesn't help either. When I group by created date, I first get the oldest tickets listed. Then I click the icon in the grouping field and the ticket order changes and I see the newest on top.
Does anybody know why sorting wouldn't work for everybody? She has at least the same rights as me, maybe even more, because she works for the helpdesk. The only difference I know of is that she uses a German OS, while my OS is English. Could this have an influence because of some basic settings that are different between those 2 OS? We both use the portal with German language setting.