Super user role
We have 12 departments and in each department we have some superusers.
I wan't each superuser to have acces to add comments, files etc. on requests made by users in there own department but I don't want them to be able so se comments in the actionlog marked as private.
Is it possible to give these superusers the same rights as the affected user on each case in their department?
How can I best combine SCSM and Portal rights to achieve my goal?