Class "Trouble Ticket Analyst Comment" extension

Roman_Nepomniashchii

I need extension class "Trouble Ticket Analyst Comment" I want add one additional criteria for send notification for affected user when this criteria is met. In what management pack store this class?

Geoff_Ross

Hi @Roman_Nepomniashchii,

Its in System.WorkItem.Library

See https://systemcenter.wiki/?GetElement=System.WorkItem.TroubleTicket.AnalystCommentLog&Type=ClassType&ManagementPack=System.WorkItem.Library&Version=7.7.16.0 for all details on this class.

Geoff

Geoff_Ross

Hi @Roman_Nepomniashchii,

Its in System.WorkItem.Library

See https://systemcenter.wiki/?GetElement=System.WorkItem.TroubleTicket.AnalystCommentLog&Type=ClassType&ManagementPack=System.WorkItem.Library&Version=7.7.16.0 for all details on this class.

Geoff

Roman_Nepomniashchii

Geoff_Ross said:

Hi @Roman_Nepomniashchii,

Its in System.WorkItem.Library

See https://systemcenter.wiki/?GetElement=System.WorkItem.TroubleTicket.AnalystCommentLog&Type=ClassType&ManagementPack=System.WorkItem.Library&Version=7.7.16.0 for all details on this class.

Geoff

thank you!

Adam_Dzyacky

In the event you are ever wondering what Class an MP is in, the console provides a rather easy way of discovering this. Just click the down arrow next to the magnifying glass search in the top right hand corner and choose Advanced Search. Then Browse for a Class, choose "All basic classes" from the drop down, and then search for the class. Here you can see the Class and its corresponding MP.

This process is actually fairly similar to when you build a new email subscription as you browse for a class, can optionally change the drop down from "Frequently Used" to "All basic classes" and the UI reveals the same information. But it doesn't do this on Edit as you can't re-target the class you want the subscription to use.