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Searches - My Searches (Saved Searches Disappearing)

Good Afternoon,

I've had a few users report that they've created/saved searches in the "My Searches" category under search, only to find upon logging back in after a day or so that they're wiped out. Is this a limitation of the community edition of the portal?

Answers

  • Patrick_ChambersPatrick_Chambers Cireson Consultant Adept IT Monkey ✭✭
    @Adam_Hill

    What version of the portal are you experiencing these issues with?
  • Adam_HillAdam_Hill Customer IT Monkey ✭
    Hi @Patrick_Chambers sorry for the delay

    "Current Portal Version: 8.12.6.2016"
    "Management Pack Version: 7.7.2016.185"
  • prkprk Member IT Monkey ✭
    edited March 27

    Hi @Patrick_Chambers

    I am experiencing the same issue.

    I have found out that what causing it is Recycling on ISS. Confirmed by running manual recycle

    We have changed some settings (marked red) in the ISS / Application Pools / CiresonPortal / Advanced Settings


    That is something that was set by our consultant when first version of CiresonPortal was installed. I believe that was version 7.

    What can we do to stop saved searches to disappear? Can we just not run Recycle ever?

  • Adam_HillAdam_Hill Customer IT Monkey ✭
    edited March 27

    @prk

    Yes! I'm thrilled you've determined this was the problem, because I had been stumped for the longest time. Very curious if leaving this off is viable or what the fix may be.

  • prkprk Member IT Monkey ✭
    edited March 27

    Forgot to add versions.

    Current Portal Version: 9.4.13.2016

    Management Pack Version: 7.7.2016.220

    Platform Cache Version: 3009.4.13

    Platform Version: 5.3.3

  • prkprk Member IT Monkey ✭

    @Adam_Hill

    I hope someone from Cireson can answer that.

  • Patrick_ChambersPatrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

    @prk @Adam_Hill

    I am having someone on our side verify if this is expected behavior for the community edition.

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