Not able to send emails

Manoj_AchuthanManoj_Achuthan Customer IT Monkey ✭
Have anyone encountered an issue of not able to send an email from Service Request after you attach WorkItem files?  The Send Email window stays there forever after I click the OK button.  I am then forced to kill the process.  However, I can send emails if I don't attach any documents or I attach a file from the computer.  The challenge is only when I attach a document from WorkItem files.

Answers

  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭
    Hi Manoj,

    I am running v9.0.0.xxxx of the portal and do not encounter this issue, can you confirm the version you are using.

    James

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