Not able to send emails

Manoj_Achuthan Customer IT Monkey ✭

February 2019 in Outlook Console

Have anyone encountered an issue of not able to send an email from Service Request after you attach WorkItem files? The Send Email window stays there forever after I click the OK button. I am then forced to kill the process. However, I can send emails if I don't attach any documents or I attach a file from the computer. The challenge is only when I attach a document from WorkItem files.

Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

March 2019

Hi Manoj,

I am running v9.0.0.xxxx of the portal and do not encounter this issue, can you confirm the version you are using.

James

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